My order on the Internet did not arrive, what to do?

By fashionlifeshopping 21/01/2023 1067 Views

Cancel it to order?

If your seller does not run within this period, you can cancel your order.However, if the delivery date was an essential condition of the contract (because you have reported it or this stems from circumstances, for example a gift for Christmas), you do not need to put it in notice to deliver you: you can cancel the order directly as soon as the delivery time is exceeded (art.L 216-2 of the Consumer Code).

The seller must reimburse you within 14 days of your cancellation (art.L 216-3 of the Consumer Code).After this period, the sums due are increased by 10% up to 30 days, 20% up to 60 days and 50% beyond (article L 241-4 of the Consumer Code).Le vendeur ne peut pas s’exonérer de sa responsabilité.

Ma commande sur internet n’est pas arrivée, que faire?

If the carrier is the one he has chosen, he is responsible for it.But if you have gone through another carrier, the seller will no longer be responsible for the loss as soon as he has entrusted him with the property (art.L 216-5).

Read also: Purchase on the Internet: resolve a dispute quickly and freely with cybercommering

How to get reimbursed not delivered internet purchase